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Telesales Specialist Job Description Template

A well-written, concise and informational job description is required in order to hire the right applicant for the job. Not only will it attract a higher caliber of applicants, but it will save you time as a hiring manager because you will not need to read over resumes from as many underqualified or overqualified applicants. The following is a Telesales Specialist job description sample to help you get started.

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Telesales Specialist Job Summary

A telesales specialist must sell communications products to customers and clients. Specialist must also work with current clients by using their knowledge to program voice and data using circuits and equipment for a telecommunications network in order to establish the communications system.

Job Duties and Responsibilities

  • Maintains knowledge of all current and upcoming products.
  • Contacts potential clients and customers to generate sales.
  • Contacts current clients and customers to check on service, install new components and repair any services as needed.
  • Studies technical specifications and prepares installation schematics to create network installation methods.
  • Programs features to establish voice and data networks. Activates remote access tools and follows industry standards.
  • Tests and re-programs circuits, alarms and equipment to identify and correct problems and verify services.
  • Confers with other team members on a regular basis.
  • Records configuration diagrams and programming in order to document networks.
  • Troubleshoots and repairs outages, tests back-up procedures and updates documentation in order to maintain the network.
  • Listens to and answers questions and resolves concerns to retain customers.
  • Follows safety standards and policies to maintain a safe work environment.
  • Participates in educational opportunities and reads technical publications to keep up with the industry.
  • Accepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance department and company reputation.

Skills and Qualifications

  • Knowledge of telesales
  • Knowledge of related technologies
  • Understanding of related technical terminology
  • Understanding or technical documentation
  • Knowledge of related operating systems
  • Skilled in technical aspects of the job
  • Able to deal with complexity of the job
  • Strong attention to detail
  • Great decision-making skills
  • Ability to interact well with customers
  • Previous experience in telesales preferred
  • Ability to maintain performance goals
  • Ability to work in a team environment
  • Bachelor’s Degree or Associate’s Degree strongly preferred

Company Profile

ABC Telesales has been a national leader in telesales for more than 30 years. As one of the top telesales companies in the United States, we aim to bring high-quality and professional telecommunications equipment to our customers. Our goal is develop long-lasting relationships with our customers and our employees.

Best Practices for Writing a Job Description

  • While the above Telesales Specialist job description sample is enough to get you started, it also helps to understand the best practices to use when writing your own job description. This way you can be sure you are bringing in the best applicants for the job.

    • Do use bullet points like the above for your information. This keeps it short and concise, making it easier for an applicant read and determine whether the job is right for him or her.

      • Do be sure to check company policy before listing salary or benefits information in your job description. Some companies prohibit including this information, but others encourage it.

        • Do be specific. The more specific the information you provide is, the easier it will be to bring in the right applicants. Vague information will lead to too many overqualified or underqualified applicants.

          • Don’t be overly corporate. While it is important to show professionalism, using too many technical terms, buzzwords or related jargon will make the company seem as if it is stuffy and might deter some applicants who prefer a friendlier vibe at work.

            • Do include information about the location. If the company is in a large city, be specific about the side of town it is on. If it is on a bus line, be sure to say so. Don’t forget to let applicants know if travel will be expected of them for the position.

              • Don’t misuse SEO. It is important to include keywords and key phrases for applicants who are searching for the job, so be sure you use some. However, it is also important not to use too many keywords as it will make it harder to find your listing.

                • Do include clear contact information that details how the applicant should apply for the job. If applications are required in person, give directions to the location and provide business hours.

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Telesales Specialist Job Responsibilities

When it comes to getting by on charm, nobody does it better than telesales specialists. Only they can take a prescribed phone script and turn it into a compelling, highly personal sales pitch that creates a rapport with customers. Those same principles apply to writing an effective telesales specialist job description; throw out the tired script of a typical job advertisement and transform your recruitment efforts into something personal and compelling that attracts a new type of candidate and increases your chances of a better match.

Rewrite your telesales specialist job description using action-oriented writing, beginning each sentence with a strong verb and carrying through with impactful statements that engage the reader in descriptions of the job’s functions. Rather than create a sense of duty and obligation, the descriptions should motivate candidates to take pride in joining your telesales team. Break your description down into brief bullet points, and keep it simple with high-level summary statements rather than excessive details.

For example, our job telesales specialist job responsibilities get right to the point:

  • Cold-call client prospects to offer kitchenware products to customers in the home goods market segment
  • Apply company scripts and relationship building skills to gain traction with customers
  • Inform customers of sales, deals and bundled packages
  • Use convincing and accurate product information to demonstrate product benefits
  • Guide conversation through to persuasive close and successful sale
  • Establish appointments for sales team demonstrations if necessary
Telesales Specialist Job Specifications

Part of wooing the right candidates is dodging the attentions of less than stellar matches. You can ward off their advances with preemptive action taken through a list of job qualifications and skills, incorporated as part of your telesales specialist job description. These qualifications should break down your screening criteria, denoting what separates a qualified candidate from an unqualified candidate. This simple list, though short, can significantly cut down on the number of applications from unsuitable jobseekers who just don’t measure up.

Be sure not to repeat the telesales specialist job description when writing your criteria. This section doesn’t talk about what your ideal candidate will do for you. Instead it talks about the skills and experience they’ve already accumulated, which are necessary to achieving the goals you’ve set out for the position. These requirements can be as simple as knowledge of specific software, or as complex as a unique combination of winning soft skills that get the job done.

Try this sample of telesales specialist job specifications:

  • Minimum high school diploma required, bachelor’s degree preferred
  • Strong customer service background with a track record of influential relationship building
  • Proven history as #1 sales performer in telesales and telemarketing
  • Experience working with home goods and lifestyle products
  • Knowledge of Salesforce.com tools

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Writing Your Telesales Specialist Job Description Dos and Don’ts

As you write your job description, you can use this list of dos and don’ts to ensure you’ve included the appropriate information.

• Do include clear information regarding how an applicant should apply for the job. Provide a specific email address for resumes, or if the company prefers in-person applications, provide an address and specific hours.

• Don’t include specific salary information if the company prohibits doing so. It might be possible to include a salary range, which allows you to give potential applicants an idea of whether they will be qualified for the job. You can usually mention if there are insurance benefits and if so, which types of insurance.

• Do be specific about the location of the job to ensure applicants will be able to make it to work. If the company is near a bus line, this could be beneficial information for people who prefer not to drive. You should also indicate whether the applicant will need a valid driver’s license and how much travel, if any, will be required of the employee.

• Don’t be too vague in your job description. You will find yourself losing time by wading through many applicants who aren’t qualified.

• Do keep the job description concise and use appropriate keywords and key phrases, but don’t overload the description with keywords.

• Don’t use buzzwords and overly corporate language. It can seem intimidating and cold. Focus on using words that create positive emotions and leave people feeling motivated and inspired.

Providing thorough information without being overly detailed allows an applicant to get a good idea about the type of company you run without feeling overwhelmed by information. This ensures you receive relevant resumes for the telesales position.